1. Membership Payments

1.1 Membership fees are payable via Direct Debit (DD) on a recurring basis. By providing your bank details, you authorize us to collect payments as outlined in your membership agreement.

1.2 Membership fees will be debited from your account on the agreed payment date(s), either monthly or annually, depending on your chosen payment plan.

1.3 It is your responsibility to ensure sufficient funds are available in your account on the scheduled payment date.

2. Auto-Renewal of Membership

2.1 All memberships are set to automatically renew at the end of the membership term to ensure uninterrupted access to member benefits.

2.2 You will be notified at least 30 days prior to the renewal date, with details of the upcoming payment and any changes to the membership fee or terms.

2.3 By default, the payment method on file (e.g., Direct Debit) will be used to process the renewal.

3. Cancellation Policy

3.1 You may cancel your membership at any time by providing notice as outlined in this policy.

3.2 To cancel your membership, please contact us via [email protected]. Cancellation requests must be submitted at least 14 days before your next scheduled payment to avoid further charges.

3.3 If you cancel after a payment has been processed, you will retain access to member benefits until the end of the paid membership period. No partial refunds will be provided for unused portions of the term.

3.4 If your membership is on a monthly Direct Debit plan, failure to provide notice within the specified timeframe may result in an additional month’s payment being collected.

3.5 Annual memberships may not be refunded once payment is processed, except where required by law or at the discretion of management.

4. Failed Payments

4.1 If a Direct Debit payment fails due to insufficient funds, an invalid account, or other reasons, we will notify you and attempt to collect payment again within 7 days.

4.2 If payment is not successfully collected after multiple attempts, your membership may be suspended or terminated. You will remain liable for any outstanding balance.

5. Changes to Membership Terms

5.1 We reserve the right to amend these terms, including fees, with a minimum of 30 days’ notice to you. Changes will take effect from your next renewal date.

5.2 If you do not agree to the updated terms, you must cancel your membership in accordance with the cancellation policy before the changes come into effect.

6. Cooling-Off Period

6.1 New members are entitled to a 14-day cooling-off period from the start date of their membership. If you cancel during this period, you will receive a full refund of any fees paid.

7. Contact Details for Cancellation

For all membership cancellation requests or enquiries, please contact:Email: [email protected]